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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"

A) Tracking and Recovery Services
B) Defective Media Retention
C) Asset Tagging
D) Installation

2. Which statements help you discover needs of HP Contractual Services? (Select three.)

A) Does the customer need to have one service agreement per serial number?
B) Is it to cover new equipment?
C) Does the customer environment contain multi-vendor equipment to support?
D) Is there an RFP for services?
E) Would the customer fleet support solution benefit from onsite engineers?
F) Would the customer benefit from an up-front payment?

3. Which service corresponds with the following discovery question: "What is your back up plan to help you
control and predict costs over the life of your equipment?"

A) HP Care Pack Services (next business day or same day
B) Travel Services
C) Maintenance Kit Replacement for printers
D) Accidental Damage Protection

4. An existing customer is supported with an HP Care Pack Service engagement. When attempting to renew
the engagement with the customer, which provision would require HP Contractual Services?

A) The entire cost pre-paid
B) A warranty purchased at the time of the product purchase
C) Multiple products, at various service levels, all under one agreement
D) One service level with risk mitigation

5. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Custom Contractual Services
B) HP Deployment Services
C) HP Care Pack Services
D) HP Standard Contractual Services

Solutions: