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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?

A) Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.
B) Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.
C) Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.
D) Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.

2. Your client is launching Enterprise Grid and has a requirement to allow some members to log in to Slack using their username and password.
What settings should you recommend to make sure the members are able to log in?

A) In the workspace admin dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
B) In the org settings dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
C) In the org settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
D) In the workspace settings dashboard, under SSO settings, manually add members to be excluded from using SSO.

3. Your client wants to create an IT Support help channel and asks you to advise on the best option using Slack channel naming settings and best practices.
Which channel name do you select?

A) #help_it
B) #help-it
C) #help-it!
D) #HELP-IT

4. You are preparing your client for a migration of two workspaces into a grid. In the pre-migration report, a single user is flagged under the "Duplicated and Illegal Usernames" section of the report. This user has the same username on both of the migrating workspaces, but different email addresses.
What is the recommended way to resolve this issue?

A) Change one of the usernames so they are not duplicated.
B) Make this user a multi-channel guest.
C) Deactivate one of the accounts to remove the conflict.
D) Update both user emails to match the email used for SSO.

5. You are working in an advisory role for a client who is upgrading their Slack paid plan to Enterprise Grid.
When they decide to launch, you recommend they engage with a Slack Consultant to ensure a successful project. They ask why they can't just work with the Customer Success Manager (CSM) who helped them decide to upgrade.
How do you explain the specific skillset a Slack Consultant brings?

A) The Slack Consultant will be the primary point of contact post-project completion.
B) The Slack Consultant will provide guidance for evaluating and purchasing add-ons for your grid.
C) The Slack Consultant will be there to respond to end-user tickets related to Slack launch.
D) The Slack Consultant provides subject matter expertise during the project implementation.

Solutions: