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WGU Information-Technology-Management Exam Syllabus Topics:

WGU Information Technology Management QGC1 Sample Questions:

1. How does a customer relationship management (CRM) system facilitate collaboration among sales, marketing, and customer service teams?

A) By managing campaign workflow approvals
B) By assigning shared customer tasks
C) By tracking internal communication metrics
D) By providing a centralized sharing platform

2. Which feature makes mobile operating systems different from desktop operating systems in business use?

A) Mobile operating systems support complex, multi-user access across enterprise domains.
B) Mobile operating systems include advanced tools for high-end peripheral hardware.
C) Mobile operating systems enable virtualization of enterprise server environments.
D) Mobile operating systems function efficiently on battery-powered, touchscreen devices.

3. What happens during the implementation phase of the systems development life cycle (SDLC)?

A) Software or information systems are placed into production to allow users to perform business operations.
B) Software and information systems are physically constructed using programming languages.
C) Corrections, additions, and upgrades are performed to ensure the system continually meets business goals.
D) Project pieces are brought together, interoperability is checked, and functionality is verified.

4. Why is employee training important in an ethical IT use policy?

A) To make employees understand the company's culture and ethical boundaries
B) To reduce sensitivity to the accuracy of company communications
C) To eliminate information management risks
D) To create automatic updates of software patches

5. What does implementation planning involve in the system development life cycle (SDLC)?

A) Organizing and scheduling the system's rollout
B) Reviewing individual software components
C) Defining and evaluating the coding standards
D) Summarizing user experiences after deployment

Solutions: