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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which statement should NOT be part of the value proposition for Service Design?

A) Reduced total cost of ownership
B) Improved Service alignment with business goals
C) Improved quality of service
D) Better balance of technical skills to support live services

2. Which process includes business, service and component sub-processes?

A) Incident management
B) Financial management
C) Capacity management
D) Service level management

3. Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

A) Continual service improvement (CSI) approach
B) Incident model
C) RACI model
D) The Deming Cycle

4. Which of the following is NOT one of the five individual aspects of service design?

A) The design of the service portfolio, including the service catalogue
B) The design of new or changed services
C) The design of market spaces
D) The design of the technology architectures

5. Availability management is directly responsible for the availability of which of the following?

A) Components and business processes
B) IT services and components
C) IT services and business processes
D) IT services, components and business processes

Solutions: