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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration | 8%-12% | - Pre-packaged integration scenarios - System integration best practices |
| Implementation Basics | 8%-12% | - Solution configuration and fine-tuning - SAP implementation methodologies |
| Reporting and Analytics | 8%-12% | - Standard reports and dashboards - Basic custom reporting |
| Service Request Management | 12%-16% | - Escalation and routing rules - Create and process service tickets - Service level agreements (SLA) |
| Installed Base | <8% | - Use in service tickets |
| User Management | 8%-12% | - Maintain employees, business roles and users - Set up data access restrictions |
| Organizational Management | 8%-12% | - Organizational structure setup - Work distribution rules |
| Administrative Configuration | 8%-12% | - Approval processes - Business configuration activities |
| Service Contracts | 8%-12% | - Contract creation and assignment - Entitlement determination |
| Warranty Management | <8% | - Warranty determination and processing |
| Registered Products | <8% | - Use in service tickets |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Question 1
For registered products, counter readings are recorded in which of the following facets?
A. Items
B. Measurement
C. Measurement logs
D. Maintenance plans
Question 2
You want to define an automatic field update based on the ABC classification of an account What are the follow-up steps required to set up the workflow? Note: There are 2 correct answers to this question.
A. Choose a rule type
B. Add a condition group
C. Define a placeholder
D. Select an action
Question 3
How can you maintain high data volumes in SAP Cloud for Customer? Note: There are 2 correct answers to this question.
A. Use the Application and User Management work center to populate data
B. Use a standard migration template to populate data
C. Apply the Data Workbench to populate data
D. Use a custom data migration template to populate data
Question 4
Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answer to this question.
A. Code list restrictions
B. Language adaption
C. Page layouts
D. Mush-ups
Question 5
A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support. What is the next step the administrator must perform in SAP Cloud for Customer?
A. Forward the incident to the provider
B. Respond to the requestor
C. Task over the incident
D. Confirm the incident
Solutions:
| Question 1 Answer: C | Question 2 Answer: A,D | Question 3 Answer: C,D | Question 4 Answer: A,C | Question 5 Answer: D |
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