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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security | 15% | - Security governance and compliance - Data protection and retention policies - Audit and monitoring |
| Workspace Administration | 9% | - Workspace creation and approval process - Multi-workspace architecture design - Workspace visibility and configuration |
| User Lifecycle Management | 14% | - Guest account management - User provisioning methods - Authentication and access control |
| Fundamentals | 9% | - Workspace and organization settings and dashboards - User roles and responsibilities - Slack paid plan features |
| App Administration | 10% | - App installation and configuration - Integration management - Workflow Builder usage |
| Enabling Slack Success | 15% | - Analytics and usage measurement - Adoption strategy and best practices - Optimization and training |
| Channel and User Group Administration | 28% | - Channel types and management - Archiving and deletion policies - User group creation and administration |
Salesforce Certified Slack Administrator Sample Questions:
1. Jorge is starting an Employee Resource Group for volunteers at his company to collaborate from across different business units. This group requires a workspace that is visible to all members of his organization, so that they can volunteer to join and follow the group's progress. However, the group's leaders want the rights to approve any members before they join.
Which access level should Jorge set for this workspace?
A) By Request
B) Invite Only
C) Open
D) Hidden
2. Clint is a Workspace Owner on the Sales Workspace, and his organization is on Slack's Enterprise Grid plan.
Clint cannot find the option to make the #announcement-sales multi-workspace channel available to all Workspaces in the Org.
Who can give Clint multi-workspace channel permissions?
A) The Sales Workspace Primary Owner can give multi-workspace channel permissions to Clint.
B) Only Org Owners can manage multi-workspace channels.
C) Org Owners and Org Admins decide who can manage multi-workspace channels in this situation.
D) A Workspace Owner, who already has multi-workspace channel permissions, can give them to Clint.
3. You're a Workspace Owner at a small business that used Slack's Free plan in their first year. However, its business is growing fast enough to justify upgrading to a paid plan.
The requirements:
* Users want to be able to access their old messages and integrate Slack with their calendars.
* You want to use Okta to provision users in order to provide additional security and simplicity to the employee onboarding process.
* Field representatives need to be able to access Slack securely on their company-owned mobile devices.
Based on the requirements, what should you recommend?
(Select the best answer.)
A) Move to the Slack Enterprise Grid plan.
B) Move to the Slack Business+ plan.
C) Stay with the Slack Free plan for another year.
D) Move to the Slack Pro plan.
4. You are a Slack admin and you have just implemented Enterprise Key Management (EKM) within your Enterprise Grid.
In which situation would it be most appropriate to revoke the key?
A) When sensitive information is placed in the incorrect channel and shared with other users.
B) When working with contractors in a Slack Connect channel.
C) When a Multi-Channel Guest is invited into one of the company's workspaces.
5. You're an Org Admin for your Slack Enterprise Grid org.
Three departments must collaborate while maintaining access controls.
How should users be onboarded into discrete workspaces while maintaining access limits?
A) Connect an identity provider (IdP) group to appropriate workspaces to control membership.
B) Direct users in those departments to self-manage their memberships via invite requests.
C) Create a workflow to manage workspace access requests, and add users manually to the correct workspace upon approval.
D) Allow users to join the workspaces at their own direction.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |
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