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Apple 9L0-064 Exam Syllabus Topics:

Apple OS X v10.8 Troubleshooting Sample Questions:

1. Valerie uses OS X Mountain Lion on her MacBook Pro and completed a Time Machine backup just before her vacation. She accidentally deleted an important file that she was updating during the trip and did not bring the backup drive with her. How can she use Time Machine to recover the file?

A) Hold the option key then click the Finder Go menu and choose Local Snapshots.
B) Boot to OS X Recovery and choose Restore files from a Time Machine Backup.
C) The file can only be restored when she returns home and has access to the backup hard drive.
D) Restore the file from a local snapshot by entering Time Machine, finding the file, and clicking Restore.

2. A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

A) In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.
B) She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.
C) Startup from 05 X Recovery and choose the Get Help Online option.
D) Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.

3. If a technician suspects that a required system font is missing from an installation of OS X Mountain Lion, which folder should be investigated?

A) ~/Library/Fonts
B) /System/Library/Fonts
C) /System/Fonts
D) /Library/Fonts

4. A customer uses her MacBook Air late at night and occasionally has to restart. Despite having muted the speaker volume, the MacBook Air always plays the startup chime loudly. What step should you try first to resolve this issue?

A) Reset the PRAM/NVRAM.
B) Reinstall OS X Mountain Lion.
C) Repair disk permissions.
D) ResettheSMC.

5. Dave has recently purchased a third party router, and now finds he can no longer host video chats. What section of the Messages Connection Doctor will allow him to detect if the router is configured correctly?

A) Network Status
B) Firewall
C) Show Detail
D) Statistics

Solutions: