What is the duration of the MB2-718 Exam
- Passing Score: 700/1000
- Number of Questions: 45-60
- Length of Examination: 150 minutes
- Format: Multiple choices, multiple answers
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
Microsoft MB2-718 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Manage Cases, the Knowledge Base, and the Interactive Service Hub (25% - 30%) | |
| Create and manage cases | -Manage case lists and views, search for case records, create a new case record, convert activities to cases, perform case resolution processes, implement case routing rules; set up and configure case creation and update rules, implement parent/child cases, merge cases |
| Create and manage the knowledge base | -Search for articles; associate an article with a case; use knowledge base articles to help resolve cases; create, manage, and maintain knowledge base article templates; create, modify, and publish knowledge base articles; format articles; attach knowledge base articles to email messages |
| Install and configure Microsoft Dynamics CRM Server | -Install sample data; install and configure language packs, install the email router, configure server synchronization, configure SharePoint integration, install the SSRS data connector |
| Manage the Interactive Service Hub | -Implement single-stream and multi-stream dashboards, manage queues and cases from streams |
| Manage Queues, Entitlements, and Service Level Agreements (SLAs) (20% - 25%) | |
| Create and manage queues | -Differentiate between queue types, create and maintain queues, add cases and activities to queues, reconfigure queue items, implement case routing |
| Create and manage entitlements | -Define entitlements, create and maintain entitlement templates, create and configure a new entitlement, create entitlements and add entitlement lines, apply entitlements to cases, associate products, associate entitlement channels, associate an SLA, activate and deactivate entitlements, renew an entitlement |
| Create and manage SLAs | -Define standard and enhanced SLAs, implement SLA actions and details, use SLAs on-demand, manage cases with standard and enhanced SLAs |
| Implement Service Management Analysis and Voice of the Customer Surveys (15% - 20%) | |
| Perform service management analysis | -Create Microsoft Power BI dashboards, create service dashboards, design and create system charts, identify goal management components, define goals, implement and configure Advanced Find, create editable grids, identify service report types, design reports, export content to Microsoft Excel |
| Upgrade Microsoft Dynamics CRM and other components | -Identify VOC features and components, install and configure VOC, create survey forms, create surveys by using the survey designer, create and configure surveys, link survey questions, pipe data into surveys, route responses, configure survey distribution options, identify and configure survey result options |
| Manage the Unified Service Desk (USD) (15% - 20%) | |
| Install and configure the USD application | -This topic may include: Install and configure the USD application; define User Interface Integration (UII) actions and calls; create an action call; manage connections by using Connection Manager, Global Manager, and debugger |
| Implement hosted controls | -Create hosted controls, implement toolbars, identify and declare common events, implement window navigation rules, create and configure default and specific rules, implement data and replacement parameters |
| Configure server-side synchronization | -Manage USD sessions, configure user settings and options, create agent scripts, identify debugger capabilities and components, view page data and parameters in the debugger |
| Manage Dynamics Field Service and the Interacitve Services Hub (15% - 20%) | |
| Install and configure Dynamics 365 Field Service | -Plan a Field Service implementation; identify Field Service security roles and administration tasks; view and configure the schedule board; implement the schedule assistant; identify work order relationships; identify accounts, incident types, and service task types; identify agreement options; configure agreement bookings and invoices |
| Manage the Field Service mobile app and other Field Service features | -Identify features and limitations of the mobile app, configure the Field Service mobile app, review customer assets, manage the purchase order process, manage inventory, process returns |
Someone tell you it's hard to pass Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam? Someone tell you it cost lot of time and money to prepare? Someone tell you there is no easy way to get the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) certification? Ignore this kind of words, now we are going to show you something---the Microsoft Dynamics 365 valid training collection, the best assist will kill all above comments of someone. We take your actual benefits as the primary factor for introduction of Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) free study dumps to you. With remarkable quality, MB2-718日本語 study prep material is absolutely reliable which will cut down your time, save your money and send you to the certification. Believe it or not, the MB2-718日本語 training pdf torrent is the best choice. Or you can just buy it and see what excellent experience it will give you.
Throughout after service
You may doubt whether the end of examination means the end of our cooperation. Completely not! The Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam practice torrent will take the most considerate and the throughout service for you. For one thing, you will pass the exam with Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) easy pass material. So believe the MB2-718日本語 test simulated pdf is charming enough to attract you. For another thing, in case of you failed the exam, we also here with you. Although there is definitely no problem for you to pass the exam with Microsoft Dynamics 365 Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) test pdf training if you have studied seriously, there are also some unforeseen reasons. You can get full refund or change other exam training material if you want. So you'll get far more than a certification when you select Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam practice dumps but more benefits and the best resource platform. All of these will bring a brighter future for you.
All in all, Microsoft MB2-718日本語 study prep torrent can give you what you want. And as the saying goes that a fence needs the support of three stakes, one man needs the help of three others to succeed. As it happens, the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam practice pdf is the "three". And after all, it's foolish to avoid the chance to be a more capable person. So just be with MB2-718日本語 : Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) test simulated pdf to welcome a better yourself.
Microsoft MB2-718日本語 braindumps Instant Download: Our system will send you the MB2-718日本語 braindumps file you purchase in mailbox in a minute after payment. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)
Study without any limitation
The time and places may trouble you when you study for your Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam. However the Microsoft Dynamics 365 Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) latest learning dumps can clear all these barriers for you. With the version with APP, you are able to prepare exam anywhere in anytime just take any electronic which has applied MB2-718日本語 test simulated pdf. Furthermore, as long as you use it with network first time you can unlock the model of off-line which means you are able to use Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) latest learning torrent, even in somewhere without network. It offers fully convenient for your preparation, isn't it? By the way, one of the biggest advantage is the MB2-718日本語 exam practice vce can be applied in countless electronic equipment that support it. If you love these goods, just choose the APP version when you buy Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) test simulated pdf, then you'll enjoy the unbelievable convenient it gives you.
Certification Path
The Microsoft Dynamics 365 for Customer Service Certification includes only one MB2-718 exam.
No help, Full refund!
Actual4Exams confidently stands behind all its offerings by giving Unconditional "No help, Full refund" Guarantee. Since the time our operations started we have never seen people report failure in the Microsoft MB2-718日本語 exam after using our products. With this feedback we can assure you of the benefits that you will get from our products and the high probability of clearing the MB2-718日本語 exam.
We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the Microsoft MB2-718日本語 exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the MB2-718日本語 actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
