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EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice performs reviews to ensure that services continue to meet the needs of the customers?

A) Monitoring and event management
B) Service level management
C) Service desk
D) Change enablement

2. In service relationships, what is a benefit of identifying consumer roles?

A) It removes constraints from the customer
B) It enables a common definition of value
C) It provides shared service expectations
D) It enables effective stakeholder management

3. Which practice makes new services available for use?

A) Deployment management
B) Release management
C) IT asset management
D) Change enablement

4. Why should a service level agreement include bundles of metrics?

A) To reduce the number of metrics that need to be measured and reported
B) To ensure that all services are included in the service reports
C) To ensure that the service levels have been agreed with customers
D) To help focus on business outcomes, rather than operational result.

5. Which two practices use workarounds?

A) Change enablement and problem management
B) Problem management and incident management
C) Incident management and continual improvement
D) Change enablement and continual improvement

Solutions: