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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. A cross-functional team is designing a value stream to support the development of a new financial service. Some members of the team are suggesting that multiple value streams are needed. Which factor would MOST LIKELY influence the need for multiple value streams?

A) Whether the service is being created for internal or external customers
B) The number of suppliers that will be used to source service components
C) The methods used to manage the development work
D) The number of practices required to support the service

2. An organization wants to make some changes to individual and team objectives. The new objectives need to align to the organization's goal of anticipating the needs of its customers.
Which concept is the key element of this alignment?

A) The value of positive communications
B) Customer orientation
C) Organizational structure
D) Shift-left

3. A manager is working with a diverse team from various cultural backgrounds. What should the manager prioritize to enhance team effectiveness and manage cultural differences effectively?

A) Encourage cultural diversity without boundaries or constraints
B) Define and promote a uniform corporate culture across all teams
C) Ensure that corporate culture fits into the cultural context of the teams
D) Ensure that diverse team cultures are aligned with the company's values

4. An organization is writing its test strategy in order to define the test levels and test types that are in scope for testing. In the past, the organization has experienced service disruptions after some releases of a particular application. These disruptions were happening because the application caused other applications to generate errors.
Which test level should the organization focus on to address this weakness?

A) System
B) Integration
C) Acceptance
D) Unit

5. Which concept focuses on understanding the different levels within systems and ensuring that multiple systems are aligned and unified when designing services?

A) Customer orientation
B) Integration and data sharing
C) ICI/CD
D) Robotic process automation

Solutions: