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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. According to the Software Support Handbook how is a Severity 1 PMR defined?

A) Non-critical or impacting support team
B) Criticalimpact or system down
C) Non-critical query
D) Severeimpact and system running

2. Prior to transferring a OneTeam PMR to the BackEnd , a problem summary should be added to the PMR. The OneTeam process uses the term EDANT to describe the mandatory information that should be included in the problem summary.
What does the N in EDANT stand for?

A) Nice to have
B) Named Advice
C) Next Action
D) New customer contact

3. Which actions can customers perform using the Electronic Service Request tool?

A) open, requeue and close their PMRs
B) open and close their PMRs
C) open and escalate their PMRs
D) open, update or search for their PMRs

4. What are three services that Passport Advantage offers to IBM entitled customers?

A) on-site 24x7 support
B) licensing
C) order new hardware
D) software upgrades
E) downloads
F) immediate response to technical calls

Solutions: