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IBM M8010-238 Exam Syllabus Topics:

IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. IBM Sterling Order Management was built for multi-enterprise business processes in which of the following business models?

A) B2B
B) B2B, B2C
C) B2B, B2C, B2B2B, B2B2C
D) B2C

2. WebSphere Commerce helps businessesto deliver and manage BRAND EXPERIENCE across which of the following channels and touchpoints?

A) Both direct and extended channels like social networks.
B) Web, mobile, callcenter, and in-store.
C) All direct channels including mobile touchpoints.
D) All direct channels.

3. Which functionality is NOT included if a customer has a license for 100 IBM Sterling CPQ Direct Sales users?

A) Ability to create catalog and pricing data in Sterling.
B) Manage orders placed from quotes through IBM Sterling Call Center.
C) Ability to use the configurator APIs for building of custom mobile apps for enterprise sales people on the road.
D) Salesforce.com integration.

4. How do today's customers interact with a brand?

A) None of the above.
B) Customers expect a dedicated and independent system for each channel for more focused service.
C) Customers are increasing using only a single channel for all their interactions.
D) Customers expect the brand to provide a seamless and consistent cross-channel
experience.

Solutions: