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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Benchmarking is used to:

A) Keep track of your daily sales targets.
B) Compare your competitors' prices.
C) Measure how your organisation is performing in relation to your competitors.
D) Test customer purchases.

2. A customer who is talkative and interested more in opinion than facts when making a purchase would be classed as an:

A) Analytical type.
B) Relaxed type.
C) Authoritative type.
D) Amiable type.

3. When communicating with a customer using email you should:

A) Keep the email courteous, short and to the point.
B) Make sure the email title lets the person know what it is about.
C) Read through the email before sending.
D) All of the above.

4. Customer service standards should be SMART ones. Which of the following are NOT SMART ones:

A) Reliable.
B) Achievable.
C) Specific.
D) Time bound.

5. Attitudes and assumptions that we make about people are:

A) A common barrier to communication.
B) Likely to help with product placement.
C) A good first impression of customers.
D) Useful when selling to customers.

Solutions: