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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. A user launches the BlackBerry World and receives an error that the device could not connect to server. What does this indicate?

A) The device radio is not enabled and provisioned.
B) The mobile network radio is not enabled and account is not provisioned.
C) The NFC radio is not enabled.
D) The airport mode is not enabled.

2. Which of the following is required in order to process an NFC transaction?

A) A valid Wi-Fi connection is necessary.
B) The battery of the BlackBerry 10 device should be 5% or more.
C) Both devices should be at least 20cm apart.
D) Very close proximity or tap of the communicating devices is necessary.

3. A user can download some applications over mobile, but not all. Why is the user having this issue?

A) Application is over 50MB
B) Use Wi-Fi' is enabled
C) Mobile network is disabled
D) Application is over 25MB

4. Which option from the Setup application would you use to migrate from an existing Blackberry 10 (BB10) device to a new Blackberry 10 device?

A) Accounts
B) BlackBerry App World
C) BlackBerry Protect
D) Device Switch

5. How can a user tell if a read-only Wi-Fi profile has been pushed to the BlackBerry Smartphone using the BlackBerry Device Service (BDS)?

A) The Wi-Fi profile will have a lock icon next to it.
B) The Wi-Fi profile will have a briefcase icon next to it.
C) There is no way for a user to tell which profiles have been pushed.
D) The Wi-Fi profile cannot be deleted, and all fields are greyed out and cannot be edited.

Solutions: