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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message).
Which Call Vectoring feature allows letters to be used as conditions or thresholds in many vector commands?

A) Variables in Vectors
B) Call Classification
C) Call Prompting
D) Adjunct Routing

2. Which command is used to find the current CMS release?

A) pkginfo cms
B) pkginfo -x cms
C) pkginfo -r cms
D) pkginfo -p cm

3. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
B) Shutdown the CMS to the ak prompt level and adjust the BIOS time.
C) From Solaris login as root and use the date command
D) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS

4. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 135.9.86.54 192.168.2.2
B) 135.9.86.54 135.9.86.58
C) 135.9.86.54 135.9.56.56
D) 192.168.2.3 192.168.2.2

5. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) Agent Login ID farm
B) Hunt Group farm
C) Vector farm
D) VDN farm

Solutions: