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NEW QUESTION # 26
For a car insurance quote case type, you must create a view for the customers to enter their information, to process the request. What are two primary decisions to make before you add fields to the view' (Choose Two)
- A. Is field entry required?
- B. Do the fields require a data source?
- C. Are processing actions applied to the field
- D. How do users enter values into the field?
Answer: A,D
NEW QUESTION # 27
An accident claim case creates a vehicle claim case for each vehicle involved in an accident.
Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)
- A. Add each vehicle claim as a child case of the accident claim.
- B. Add an optional process to pause the accident case until the vehicle claims are paid.
- C. Add a wait step to the accident claim case to wait until all vehicle claims have a status of Resolved.
- D. Add a parallel process for vehicle claims in the accident claim resolution stage.
Answer: A,D
Explanation:
Adding each vehicle claim as a child case of the accident claim will prevent the accident claim case from resolving until all vehicle claims are resolved. Additionally, adding a parallel process for vehicle claims in the accident claim resolution stage will also prevent the accident claim from resolving until all vehicle claims are resolved.
NEW QUESTION # 28
In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss. Depending on the situation, some claims are investigated for potential fraud in parallel to the actual claim process.
Which two case types do you create to support this scenario? (Choose Two)
- A. Items of loss
- B. Fraud investigation
- C. Customer
- D. Claim
Answer: B,D
NEW QUESTION # 29
You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.
How do you suspend the parent case processing until the child cases are resolved?
- A. Add a 30-day wait to the parent case to allow time for the child cases to resolve.
- B. Add a service level agreement to resolve the child cases within 90 days.
- C. Add an approval step to each of the child cases to resolve the cases.
- D. Add a wait step to the parent case pausing the parent case until the child cases resolve.
Answer: D
NEW QUESTION # 30
Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.
Which two configurations, when applied in combination, achieve this behavior? (Choose Two)
- A. Configure the case type to create temporary cases.
- B. Configure the stage to resolve the case.
- C. Add a Persist case step to the case life cycle.
- D. Add a decision shape to the process.
Answer: C,D
Explanation:
The decision shape will allow the customer to make a choice about whether to make changes to their membership, and the Persist case step will ensure that the case is stored and can be accessed at a later time.
NEW QUESTION # 31
An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, and Manager. A new analyst who joins the company requires all the Author role access but only some of the reporting capabilities available to the Manager role.
How do you satisfy this security requirement?
- A. Create a new Analyst role with the required access.
- B. Add the analyst to both the Author role and Manager role.
- C. Update the Author role to include the required analyst reports.
- D. Add the analyst to the Manager role.
Answer: A
NEW QUESTION # 32
In the Answer Area, select the Pega development team member whose role corresponds to each development task.
Answer:
Explanation:
NEW QUESTION # 33
In a boat repair case type, clients can set their boat type as Powered, Sail, or Row. During the Inspection stage, the Inspect Boat process prompts technicians to inspect the common parts of all boats. However, if .boatType = 'Sail,' the technicians are additionally prompted to complete the Inspect Sailboat process.
How do you configure the case life cycle to achieve this behavior?
- A. Configure the Inspect Boat process to start if the .boatType = 'Sail'. Otherwise, the process is skipped.
- B. Configure the Inspect Sailboat process to start if the .boatType is not 'Powered'. Otherwise, the process is skipped.
- C. Configure the Inspect Boat process to start if the .boatTypc is not Powered'- Otherwise, the process is skipped.
- D. Configure the Inspect Sailboat process to start if the .boatType = 'Sail'. Otherwise, the process is skipped.
Answer: D
NEW QUESTION # 34
All managers need to view the Employee vacation requests report in their Manager portal dashboards. Only managers have access to this report. Which configuration do you perform to fulfill these requirements?
- A. Add the report to a public category, and then add the out-of-the-box Reports landing page to the Manager portal.
- B. Create a new landing page on the Manager portal with the new report saved in a public category.
- C. Add a report widget to the Manager portal dashboard, and then click Publish.
- D. Add a report widget to the Manager portal dashboard, and then click Publish to default.
Answer: D
NEW QUESTION # 35
Which two options can you configure for a mobile app channel? (Choose Two)
- A. Define the UI behavior for each view in a case type when the case is displayed on a mobile device.
- B. Manage administrative functions such as access to log files.
- C. Define security behavior for a mobile app such as biometric Identifiers.
- D. Design how UI elements render across different mobile devices.
Answer: C,D
NEW QUESTION # 36
How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?
- A. Apply an urgency value to the goal interval.
- B. Apply an urgency value to the deadline interval.
- C. Add an escalation action to the goal interval.
- D. Adjust the default assignment urgency value.
Answer: D
Explanation:
Adjusting the default assignment urgency value will increase the likelihood that the assignment is completed before the deadline.
NEW QUESTION # 37
The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
- A. Review
- B. Repair
- C. Verification
- D. Submission
Answer: B
NEW QUESTION # 38
Select each Process Step Description on the left and drag it to the appropriate Process Step on the right.
Answer:
Explanation:
NEW QUESTION # 39
You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days.
To meet this requirement, you must set the____________. in the service level to five days.
- A. urgency
- B. priority
- C. deadline
- D. goal
Answer: C
NEW QUESTION # 40
How do you indicate the progress of a case towards resolution?
- A. Configure a case notes field to capture progress information.
- B. Design intent-driven user interfaces.
- C. Apply service levels to the assignment steps.
- D. Update the case status on the appropriate steps.
Answer: D
NEW QUESTION # 41
In a hiring application:
* An employee interviews the candidate.
* The Human Resources (HR) team creates and sends the offer letter.
* The Information Technology (IT) team assigns the workstation.
* The facilities team assigns the work desk.
To meet these requirements, what personas do you create?
- A. Employee, IT, Facilities
- B. Employee, HR, Facilities
- C. Employee, HR, IT, Facilities
- D. HR, IT, Facilities
Answer: C
NEW QUESTION # 42
Which scenario is a use case for the Wait step?
- A. A payroll user cannot process a salary increase until the department manager approves the increase.
- B. The customer needs to log in to their account before receiving a membership discount on an online purchase.
- C. An agent need to send a confirmation email to an insured customer after they complete a form.
- D. The customer cannot complete an application for a checking account until a bank representative reviews their credit report.
Answer: A
NEW QUESTION # 43
How do you guide users through an application form without requiring user training?
- A. Add the corresponding step to an appropriate stage.
- B. Add an optional action to the case to explain the task.
- C. Send a notification to the assigned user.
- D. Add an instruction to the assignment.
Answer: D
NEW QUESTION # 44
A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.
Which three of the following statements are true? (Choose Three)
- A. Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey
- B. New customer obtains troubleshooting assistance by using a call center is a journey
- C. New customer obtains troubleshooting assistance by using a call center is a microjoumey
- D. Customer obtains troubleshooting assistance is a microjoumey
- E. Experienced customer obtains troubleshooting assistance by using the online forum is a journey
- F. Customer obtains troubleshooting assistance is a journey
Answer: A,B,D
NEW QUESTION # 45
Which two field types are specialized versions of the Query field type? (Choose Two)
- A. Case reference
- B. Data reference
- C. Embedded data
- D. Picklist
Answer: A,B
NEW QUESTION # 46
How do you route an assignment so that any available member of the Finance department can perform the task?
- A. Route the assignment separately to all members.
- B. Route the assignment to a work list.
- C. Route the assignment to the admin user ID.
- D. Route the assignment to a work queue.
Answer: D
Explanation:
Routing the assignment to a work queue will allow any available member of the Finance department to perform the task.
NEW QUESTION # 47
A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then confirms the corrected address.
How do you configure this requirement?
- A. Add a button to each assignment to present the customer with a form to submit a new address.
- B. Add a case-wide optional action to the workflow to perform the address change process.
- C. Add a case-wide optional action to the workflow to submit a new address.
- D. Add an alternate stage to the case life cycle to change the address.
Answer: C
NEW QUESTION # 48
What two visualizations can you use to present insight data on the Explore Data landing page? (Choose Two)
- A. Interactive chart
- B. CSV file
- C. Exportable data page
- D. List
Answer: A,D
NEW QUESTION # 49
In a purchase order case the vendor assigned might not respond to a customer query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)
- A. Set the deadline to be the required response time based on policy and send notifications to both parties.
- B. Set the deadline to be the desired response time based on policy and sends notifications to both parties.
- C. Set the goal to be the desired response time based on policy and send notifications to both parties.
- D. Set the goal to be the required response time based on policy and send notifications to both parties.
Answer: A,C
NEW QUESTION # 50
You are defining a view for a loan application. If the loan applicant indicates that there is an existing open account, the Date account opened must be before the current date.
How do you configure the case type to verify that the value of Date account opened is in the past?
- A. Use a when condition.
- B. Use a pick list control.
- C. Use a validation condition.
- D. Use a calendar control.
Answer: C
NEW QUESTION # 51
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