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The Microsoft MB-240: Microsoft Dynamics 365 Field Service exam is a prerequisite test that is part of the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. You need to pass two exams in total to get this certificate, and the second test is Microsoft PL-200.
NEW QUESTION 22
You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users.
The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.
You need to update bookable resource records based on the provided scenarios.
Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 23
You are a Dynamics 365 for Field Service Administrator.
You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset.
What must you do to properly set up the assets?
- A. Set the Master Asset on the sub-components to the refrigerator Customer Asset record.
- B. Click View Hierarchy on the refrigerator customer asset record.
- C. Add the compressor sub-components as customer asset records.
- D. Add the compressor sub-components as sub-assets on the refrigerator customer asset record.
Answer: D
Explanation:
Section: Manage assets and agreements
NEW QUESTION 24
Drag and Drop Question
You work for a digital billboard manufacturing company. When manufacturing is completed, the new digital billboards are shipped to a client site for installation. As the dispatcher for your company, you need to identify and schedule the different resources that are required to complete the installation of the digital billboard.
The installation of a billboard is a complicated process and requires a large team of resources all with different skills. These installations occur frequently, so you want to dispatch the resources for installations as efficiently as possible.
You need to configure multi-resource scheduling.
Which three steps should you perform, in sequence, to enable the multi-resource scheduling? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/multi- resource-scheduling-requirement-groups
NEW QUESTION 25
You are setting up a maintenance agreement for a new customer that will require preventative maintenance visits as well as emergency visits to repair unforeseen equipment failures.
You want to be certain that the price the customer is charged for all maintenance and repairs visits accurately reflects the agreed upon price list. The price of the spare parts used in equipment repairs varies significantly bythe territory where the client is located.
As the work order administrator, you need to ensure that the prices used when generating the invoices for work completed are correct, based on the agreement with the customer and the territory of the customer.
What are three ways that you can accomplish this goal? Each correct answer presents a complete solution.
- A. Add a territory relationship to the work order that includes the price for products and services used.
- B. Add a regional price list to the work order product that includes the price for products and services used.
- C. Add a regional price list to the agreement that includes the price for products and services used.
- D. Add a territory relationship to the agreement that includes the price for products and services used.
- E. Add a regional price list to the work order type that includes the price for products and services used.
Answer: B,C,E
Explanation:
Explanation
https://docs.microsoft.com/en-us/dynamics365/field-service/work-order-entitlements
NEW QUESTION 26
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates.
Does this meet the goal?
- A. No
- B. Yes
Answer: A
Explanation:
Section: Configure field service applications
NEW QUESTION 27
Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.
You need to configure the schedule board so that bookings are easily visible to the dispatchers.
How can you configure Dynamics Field Services to increase booking visibility?
- A. Configure an Incident type for high priority incidents on work order records.
- B. Configure a priority record to allow you to identify high priority work order records.
- C. Configure the status color for a booking status record, to identify high priority work order records.
- D. Configure a work order type for high priority issues, to help categorize high priority work order records.
Answer: C
NEW QUESTION 28
You are Dynamics 365 for Field Service Development Manager.
You need to enable customization development for multiple developers, via the Woodford solution, where customizations can be combined together to complete the development requirements.
What should you create in order to enable this capability?
- A. Create a project for each developer, which publishes changes to a master project.
- B. Create a project for each developer, each within its own Woodford solution.
- C. Create a project for each developer, using security roles to identify what customizations are available for modification.
- D. Create a Dynamics 365 solution for each developer, which publishes changes to the Woodford solution.
Answer: A
NEW QUESTION 29
You are a Dynamics 365 for Field Service administrator for a construction company.You need to schedule a work order for a group of resources that will work together for a set number of days, week, or months.
How should you achieve the goal without scheduling the same requirements multiple times manually by usingthe schedule board (or with the schedule assistant)?
- A. Use Resource Crew Scheduling
- B. Use Multi-Resource Scheduling
- C. Use Universal Resource Scheduling
- D. Use Facility Scheduling
Answer: B
NEW QUESTION 30
The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling.
The manager is unable to optimize requirements and bookings related to work orders.
Which three settings are required? Each correct answer presents part of the solution.
- A. Add RSO to the profile Field Service-Administrator.
- B. Set Connect to Maps as Yes.
- C. Enable Resource Scheduling Optimization.
- D. Add the RSO dispatcher role to a dispatcher.
- E. Assign the Field Service-Administrator security role to the RSO user.
Answer: A,B,C
Explanation:
Section: Schedule and dispatch work orders
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration
NEW QUESTION 31
You have the Universal Resource Scheduling (URS) security role.
Your organization creates a custom entity. The records for the entity need to be scheduled to resources.
You need to enable the new entity to be scheduled. You select the entity that needsto be enabled and need tocontinue the set up process.
Which four actions should you perform next, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
NEW QUESTION 32
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.
- A. Optimize Schedule field is not set to Yes.
- B. Start Location and End Location fields are not the same.
- C. The Work Location field is not set to Onsite.
- D. Work Hours is not properly configured for days being optimized.
- E. Scheduling Method is not set to Optimize.
Answer: A,B,E
Explanation:
Section: Schedule and dispatch work orders
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration
NEW QUESTION 33
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes.
1) Create Agreement
2) Define Booking Setup
3) Create Invoice Setup
4) Set Auto Generate Invoice = Yes
5) Populate Generate Agreement Invoices X Days in Advance
Does this meet the goal?
- A. No
- B. Yes
Answer: A
NEW QUESTION 34
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers.
Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?
- A. Create the necessary service task values.
- B. Create the necessary system status values.
- C. Edit the existing system status field values.
- D. Create the necessary sub-status values.
Answer: D
Explanation:
Section: Configure field service applications
Explanation
NEW QUESTION 35
DRAG DROP
You are a dispatcher for a cable installation company that provides installation services in multiple territories. The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources.
You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources.
Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
Section: Schedule and dispatch work orders
NEW QUESTION 36
You are a Dynamics 365 for Field Service Administrator. You are working with your company's scheduling team on requirements for a new schedule board view.
The team needs a schedule board view where they only see work orders with a priority of Critical.
Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION 37
DRAG DROP
A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
Explanation:
Section: Schedule and dispatch work orders
NEW QUESTION 38
You are a Dynamics 365 for Field Service consultant.
One of your Dynamics 365 customers wants to decrease the number of repair appointments by sending fewer technicians onsite.
You need to provide a recommendation of which solution your customer should use to achieve their request.
What should you recommend?
- A. Connected Field Service
- B. Dynamics 365 for Field Service
- C. Azure IoT Hub
- D. Crew Scheduling
Answer: A
Explanation:
Section: Configure field service applications
NEW QUESTION 39
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.
- A. Optimize Schedule field is not set to Yes.
- B. Start Location and End Location fields are not the same.
- C. The Work Location field is not set to Onsite.
- D. Work Hours is not properly configured for days being optimized.
- E. Scheduling Method is not set to Optimize.
Answer: A,B,E
Explanation:
Section: Schedule and dispatch work orders
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration
NEW QUESTION 40
Your company's inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer's request to return a wheel that is the wrong size.
The clerk needs to understand the different tracking options for returning to the vendor.
Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 41
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes.
1) Create Agreement
2) Define Booking Setup
3) Set Booking Recurrence
4) Create Invoice Setup
5) Define Invoice Recurrence
Does this meet the goal?
- A. No
- B. Yes
Answer: B
NEW QUESTION 42
......
Microsoft MB-240: Career Path
The candidates who successfully complete the prerequisite exams for the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification can take up the job roles of a Microsoft Dynamics 365 Field Service Consultant, a Microsoft Dynamics 365 Developer, a Dynamics 365 Capability Lead, and a Functional Analyst – Finance. They can also work as a Dynamics 365 Project Manager, a Solution Engineer, a Solution Architect, or a Technical Consultant. The average salary for these positions is $60,000 per annum.
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