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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. HOTSPOT
U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hub. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.
In the Answer Area, select the correct execution for each Task.

2. U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.

A) Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.
B) Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.
C) Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.
D) Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.

3. In Pega Customer Decision Hub, the characteristics of an action are defined by using

A) banners
B) properties
C) plain text
D) logos

4. A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?

A) Offers ranking
B) Interaction history
C) Dispute handling strategy
D) Call intent detection

5. U+ Bank, a retail bank, wants to show home loan offers to customers who log in to their website. U+ Bank decides to use the Pega Customer Decision Hub.
What information does the U+ Bank website receive in response to the real-time container request by Customer Decision Hub?

A) Only the action name and description
B) Only the image location
C) Only relevant action details and its treatment details
D) Only the image location and its placement type

Solutions: