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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Working with Targets | - KPI documentation processes - Targets in practice - Challenges in working with targets - Negative behaviors when setting |
| KPI Selection at Operational Level | - Department scorecard - Operational dashboard |
| KPI Selection | - KPI selection for organizational scorecard - KPI selection techniques - KPI selection sources |
| Data Gathering | - Community of Practice - KPI activation techniques - Guidelines to improving - Data quality dimensions - KPI reporting data sources - Communication with data custodians - KPI activation tools |
| KPI Measurement | - Change log - KPI report - Data gathering communication |
| KPIs in Context | - KPIs cascaded to functional area - KPI selection for industry |
| KPI Typology | - Leading vs lagging KPIs - Efficiency vs effectiveness KPIs - Qualitative vs quantitative KPIs |
| Data Visualization | - Scorecard and dashboard examples - Best practices in scorecard design - Usability in terms of visual design - Best practices in dashboard design - Guidelines to design efficient templates |
| KPI Documentation | - KPI documentation form functions - Weights and Indexes - KPI documentation form design - Organizational KPI libraries development - KPI documentation process |
| KPI Project Coordination | - KPI project plan - KPI workshop briefing pack - Primary and secondary data sources - The business case for KPI implementation |
| The World of KPIs | - Organizational levels - Governance - KPIs concept map - Challenges in performance measurement - The value added by KPIs |
| Understanding KPIs | - KPI related terminology - KPI lifecycle - SMART objectives decomposed |
| KPI Taxonomy | - KPI use case scenarios - Interdisciplinary systemic worldview - KPI DNA map |
The KPI Institute Certified KPI Professional Sample Questions:
1. For "Budget variance (%)", the trend is good when:
A) This is not a KPI
B) Increasing
C) Decreasing
D) Within range
2. Which of the following design features for graphs should be avoided?
A) Representing the individual value of each bar in a bar chart
B) Light grid bars
C) 3D
D) Use of a limited number of colors
3. Which KPI is suitable for measuring the following objective: "Improve process performance"?
A) Hours spent on process improvement (#)
B) Deliver process performance improvement project by 31 December
C) Processes (#)
D) Processes improved to the desired level (%)
4. How often should KPIs be modified?
A) Once a month
B) Once a year
C) Once a quarter
D) As often as required by strategy / operational changes
5. Which of the following statements is a qualitative KPI?
A) There is no such thing as a qualitative KPI
B) Customer satisfaction (%)
C) Error rate (%)
D) Service quality rating (# / score)
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: A |
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