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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Customers are often sub divided into smaller groups to distinguish purchaser behaviour. This activity is known as:

A) Market segmentation.
B) Sectional marketing.
C) Group segmentation.
D) Group purchasing.

2. Which of the following is recognised as a time wasting activity?

A) Making a decision.
B) Being indecisive.
C) Being decisive.
D) Having a to-do list.

3. When a customer starts to make a complaint and you have listened carefully to what they have to say, your next three steps should be to:

A) Take responsibility then acknowledge and then say how you will resolve the issue.
B) Clarify the issue then acknowledge and finally apologise.
C) Acknowledge then apologise and then take responsibility.
D) Apologise then resolve the issue and then apologise again.

4. When positioning a product in the market place you should use Market Segmentation followed by Targeting followed by:

A) Marketing.
B) Selling.
C) Positioning.
D) Sales.

5. Which of the following is recognised as a time wasting activity:

A) Making a decision.
B) Being indecisive.
C) Being decisive.
D) Having a to-do list.

Solutions: