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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers (UC) is rolling out InventoryManagement to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?

A) Add Products to the Work Order Products Related List on the Asset object.
B) Add Products to the ProductsRequired Related List on the Asset object.
C) Add Products to the Products Required Related List on the Work Type object.
D) Add Products to the Work Order Products Related Liston the Work Type object.

2. Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?

A) Create Work Order, Create Case, Dispatch Work Order, Create ServiceAppointment.
B) Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
C) Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
D) Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

3. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A) Service DueDate
B) Service Urgency
C) Customer Entitlement
D) Customer Working Hours

4. Universal Containers is deploying Field ServiceLightning in Europe, where pricing varies by country.
What Price Book structure is recommended?

A) Utilize a custom Price Book with pricing rules applied.
B) Utilize a standard Price Book specific to each country.
C) Utilize a custom Price Book specific to each country.
D) Utilize the standard Price Book with pricing rules applied.

5. UniversalContainers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?

A) Create a custom mobile app that syncs articles based on Service Appointment assignments
B) Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
C) Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.
D) Use Work Types to assign associated Articles to Work Orders.

Solutions: