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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Where should details of a Workaround always be documented?

A) The Availability Management Information System
B) The IT Service Continuity Plan
C) The Service Level Agreement (SLA)
D) The Problem Record

2. Which process or function is responsible for the Definitive Media Library and Definitive Spares?

A) Access Management
B) Service Asset and Configuration Management
C) Facilities Management
D) Request Fulfilment

3. Remediation planning is BEST described in which of the following ways?

A) Planning how to recover the cost of a change
B) Planning how to compensate a user for a failed change
C) Planning how to advise the change request of a failed change
D) Planning the steps required to be taken if a Change is unsuccessful

4. Which of the following is NOT a part of the service design stage of the service lifecycle?

A) Producing quality, secure and resilient designs for new or improved services
B) Taking the overall service strategies and ensuring they are reflected in the Service Design process and the service designs that are produced
C) Measuring the effectiveness and efficiency of service design and the supporting processes
D) Designing and maintaining all necessary service transition packages

5. Which of the following do major incidents require?

A) Less urgency
B) Separate procedures
C) Longer timescales
D) Less documentation

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