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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question 1

A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.
How should the Member Services Agent restore the expired points and also set them to expire in the next two months?

A. Delete the transaction journal that expired the points and re-run the expiration Data Processing Engine job after two months
B. Edit the 'Credit' ledgers corresponding to the points that expired and extend the expiration date to two months from the current date
C. Use 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date
D. Edit the Loyalty Member Currency record to restore the Points Balance and set the 'NextExpirationDate' field to two months from the current date

Question 2

Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?

A. Loyalty membership merge
B. Loyalty member enrollment
C. Loyalty member profile
D. Resetting tier points

Question 3

A company has recently rolled out a Loyalty Program with three tiers. The lowest tier is Silver, and the highest tier is Platinum. The company decided to offer Platinum members exclusive access to VIP events.
How should an Administrator configure the Loyalty Program for Platinum members?

A. Set up Members "Exclusive Access to VIP Events" as a Member Promotion
B. Set up Members "Exclusive Access to VIP Events" as a Transaction Journal
C. Set up Members "Exclusive Access to VIP Events" as a Voucher
D. Set up Members "Exclusive Access to VIP Events" as a Loyalty Tier Benefit

Question 4

In order to view the information pertaining to a member's recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two

A. Incorporate the Member Service Manager Home Dashboard on the Contact record
B. Incorporate the 'View Member Profile' component on the Contact record
C. Incorporate the 'Transaction Journals' related list on the Contact record
D. Incorporate the 'Member Summary Embedded Dashboard' on the Contact record

Question 5

Universal Container (UC) is developing a points-based Loyalty Program after the last accrual transaction.
How can the Salesforce Administrator set up this expiration model?

A. Set up Expire Fixed Non-Qualifying Points
B. Set up Expire Activity Based Qualifying Points
C. Set up Expire Activity Based Non-Qualifying Points
D. Set up Reset Qualyfing Points

Solutions: