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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In a capacity planning exercise, if the offered traffic is 20 Erlangs and the target Grade of Service (GoS) is P.
01, what does the Erlang B table tell you?

A) You need 20 agents to handle the load.
B) The average speed of answer will be 20 seconds.
C) You need a number of trunks such that only 1% of calls will be blocked.
D) The average call duration is 1 minute.

2. When sizing the storage for an AICC deployment, the formula (Number of Recorded Channels) * (Hours per Day) * (Bits per Second) * (3600 seconds) / (8 bits/byte) is used to calculate what?

A) The number of concurrent agents supported.
B) The CPU utilization of the media servers.
C) Daily network bandwidth consumption.
D) Daily storage consumption for call recordings in bytes.

3. Which component in the AICC architecture is most directly responsible for translating a customer's web chat text into a structured intent that can be used for automated responses or routing?

A) Media Server
B) CTI Server
C) ICD Router
D) Natural Language Processing (NLP) Engine

4. Which AICC feature allows an interaction to be routed based on the customer's estimated value or potential value to the business?

A) Circular Routing
B) Skills-Based Routing
C) Value-Based Routing
D) Time-Based Routing

5. In an omni-channel routing strategy, a customer's interaction history from a previous web chat session can be used by the ICD to prioritize their current voice call.

A) True
B) False

Solutions: