Topics to Cover
ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.
Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.
- Problem Management: 10%
- Configuration Management Database: 5%
- Incident Management: 25%
- Change and Release Management: 25%
- Request Fulfillment Management: 25%
- Knowledge Management: 10%
For each ITSM application, the candidate must know the following for each module
Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements
Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality
Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities
Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system
Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.
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We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the ServiceNow CIS-ITSM日本語 exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the CIS-ITSM日本語 actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
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Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
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ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Knowledge Management | 5-10% | - Knowledge base structure
|
| Problem Management | 10-15% | - Problem workflow and states
|
| Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Service Level Management | 10-15% | - SLA definitions and metrics
|
| Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Incident Management | 15-20% | - Incident creation and management
|
| Change Management | 15-20% | - Change request lifecycle
|
| ITSM Framework and Setup | 20-25% | - Service catalog and service offerings
|
No help, Full refund!
Actual4Exams confidently stands behind all its offerings by giving Unconditional "No help, Full refund" Guarantee. Since the time our operations started we have never seen people report failure in the ServiceNow CIS-ITSM日本語 exam after using our products. With this feedback we can assure you of the benefits that you will get from our products and the high probability of clearing the CIS-ITSM日本語 exam.
We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the ServiceNow CIS-ITSM日本語 exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the CIS-ITSM日本語 actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
