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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Process Mapping | 17% | - Create process flow diagrams and documentation - Identify process gaps and improvement opportunities - Map current and future business processes - Analyze impact of changes on stakeholders |
| Topic 2: Collaboration with Stakeholders | 23% | - Conduct effective meetings and presentations - Facilitate communication between business and technical teams - Build consensus on requirements and solutions - Manage stakeholder expectations and priorities |
| Topic 3: User Story Development | 20% | - Write clear and actionable user stories - Define acceptance criteria for user stories - Manage user story backlog and prioritization - Break down epics into manageable user stories |
| Topic 4: Requirements Management | 23% | - Validate and verify requirements with stakeholders - Manage requirements traceability - Elicit and document functional and non-functional requirements - Prioritize requirements based on business value |
| Topic 5: Customer Discovery | 17% | - Conduct stakeholder interviews and workshops - Identify business needs, pain points, and objectives - Document business requirements and user stories - Analyze current state and future state processes |
Salesforce Certified Business Analyst Sample Questions:
The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story.
What should the lead BA tell the junior BAs to include in a user story?
- A. Include technical details
- B. Include the V2MOM structure
- C. Include who, What, and why
Correct Answer: C 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
Northern Trail Outfitter is eliciting feedback from a small number of key stakeholders within the organization for improvements to the current opportunity pipeline process. One of the stakeholders has a tendency to dominate the conversation which takes the group off topic and interfaces with meeting the objective.
How should the business analyst collaborate with the key stakeholder's?
- A. Conduct individual interviews to gather input.
- B. Conduct a focus group to identify pain points.
- C. Conduct a group brainstorming session to generate ideas.
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?
- A. As a <xyz>, I want <xyz>, so that <xyz>
- B. I want <xyz>, so that <xyz>, for a <xyz>
- C. I want <xyz>, as a <xyz>, so that <xyz>
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
Over the past month, a business analyst (BA) has worked with various stakeholders at Cloud Kicks to document requirements for an upcoming Tableau implementation. A stakeholder suggested a revision to the requirements. The BA sent the updated requirements to the stakeholders and they signed off.
Where should the BA track this milestone?
- A. Sprint plan
- B. Change log
- C. Statement of work
Correct Answer: C 🗳️
Sales leadership at 230Cloud Kicks (CK) is concerned about the limited adoption of Salesforce at the company. Salesforce implementation includes many custom pages. Multiple users have complained about wa.
t.ng a long time for key functionality to display
- A. Run the Lightning page layout.
- B. Monitor the Lightning Usage App.
- C. Enable Debug Logs.
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
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No help, Full refund!
Actual4Exams confidently stands behind all its offerings by giving Unconditional "No help, Full refund" Guarantee. Since the time our operations started we have never seen people report failure in the Salesforce BA-201 exam after using our products. With this feedback we can assure you of the benefits that you will get from our products and the high probability of clearing the BA-201 exam.
We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the Salesforce BA-201 exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the BA-201 actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
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