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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?

A) XML Server
B) XML Client
C) XML Application
D) XML Service

2. A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?

A) Avaya IX™ Workforce Engagement
B) Avaya Intelligent Customer Routing
C) Avaya Aura® Elite Multichannel
D) Avaya Call Management System

3. Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?

A) Private Delivery
B) CPaaS Delivery
C) Public Delivery
D) Hybrid

4. Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?

A) Avaya SBCE Corporate License
B) Avaya SBCE Standard License
C) Avaya SBCE Corporate and Standard Licenses
D) Avaya SBCE Standard and Advanced Licenses

5. Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)

A) MS SQL 2017
B) MS SQL 2016
C) MS Windows Server 2012
D) Microsoft.NET Framework R4.7.2
E) MS Windows Server 2016

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